![]() ![]() My first request was a supervisor which I never received instead was read a script. She informed me today I personally called after ther had no answer for her. My daughter purchased said card 10/01/22, sent ID info 10/03/22. Second question how many other people has this happened to (eg recieve a gift card find it at 0 and find it awkward to say anything to person giving it to you guess what they keep it. Questions I have she paid cash for a gift card not opening account. I was unaware but they asked her for her ID and receipt. Patty called Vanilla where they opened a case file. Immediately went back to Acme in Edgewater where purchased and a manager named Patty went out of her way to help my daughter. So my daughter who recently became employed and has not yet established a bank account decided to purchase a 120 gift card and a 5.95 fee for such card. ![]() NEVER BUY THEIR GIFT CARDS AGAIN, AND RECOMMEND OTHERS NOT BUY THESE KINDS OF CARDS. First, they gave me a reference number for the refund, and then they refused to do the payment process without contacting me. Personally speaking, sounds like a scam to me. almost three weeks passed by and nothing! I called them again, and the operator told me that my case is rejected, and they can not refund my money back!!! He demanded some other documentation again to do the refund, which his coworker never asked me for those, and he said "it is their decision to refund my money back or not"! I have sent their requested documentation, however, I am not sure if I can easily get my money back from them. They assured me to send me a cheque within two weeks. They willingly opened a case for me and the operator gave me a reference number for my case. Since I could not use the card, I decided to open a refund case with them. I called customer service to check the card for me, and everything seemed fine with it. When I came back home, I tried to use this card to leave a deposit for my hotel booking but the payment didn't get through! I tried other websites such as hostel world,, and again the same issue. Therefore, I bought a $200 Vanilla Prepaid gift card from Walmart. I lost my credit card, and I needed to pay for some of my online purchases, while I was waiting to receive my actual card. The card was not working, haven't received my refund yet ![]()
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